Do you know the meaning of BPO? Or you think that BPO is only “Call Center”?

A lot of people always use the word “BPO” in their conversation without knowing its real meaning.  Others have only one connotation for BPO which is a “call center”.  These are some of the misunderstood words today in the advent of this type of industry.  Latest terms have been created and used in today’s computer generation.  Join me as we tackle this word in our BPO 101.

“BPO or Business Process Outsourcing is contracting of the operations and responsibilities of a specific business functions (or process) to a third-party service provider” according to wikipedia.  Continue reading